Tevegram.tv
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Trouble with the connection, purchases or playback?

Follow the steps in order: they go from the simplest to the most thorough, and most problems are solved by the first few. This guide applies to Tevegram and Overgram, on Android TV, Google TV and compatible sticks.

Tevegram cannot connect to Telegram

Typical message: Telegram is unreachable from this network, Telegram is taking too long to answer, or a sign-in screen that never appears.

  1. Update the app to version 3.5.7 or later. Its connection screen says what is wrong: no Internet, Telegram unreachable, or Telegram too slow.

  2. Check the basics: other apps reach the Internet, and the TV's date and time are set to automatic.

  3. Telegram unreachable or too slow? Your Internet provider may be blocking or slowing down Telegram. If you have a VPN, turn it on on the TV or on your router, then press "Try again".

  4. Or connect through a proxy: press "Use a proxy", then paste a proxy link (tg://proxy or t.me/proxy), or choose "Enter manually" for an MTProto or SOCKS5 proxy (server, port, and the secret or the user name and password).

    Typing a long link with a remote is tedious: select the field, then paste it from your phone with an Android TV remote app.

  5. Already signed in? The proxy is in the app's Settings, under "Proxy": add one, change it or turn it off.

Good to knowTevegram does not provide proxies: use one you trust. If the screen says "The proxy is not responding", check its details or choose another one, or press "Connect without proxy".

Prices do not show up on the Premium screen

Typical message: The Play Store on your device is having an issue or a loading that never finishes.

  1. Check the basics: an active Internet connection, and the TV's date and time set to automatic (Settings, Device Preferences, Date & time).

    A clock that is off is enough to make Google authentication fail.

  2. Restart the TV (unplug it for 10 seconds if needed), then reopen the app and press "Try again".

    The most effective fix for a Google service stuck in memory.

  3. Check the Play Store's active account. Open the Play Store, avatar at the top right, and see which account is selected.

    On a TV with several Google accounts, the Play Store can switch to an account other than yours on its own. It is the most frequent and the most invisible cause.

  4. Clear the Play Store cache: Settings, Apps, Google Play Store, Clear cache. Do the same for "Google Play services".

  5. Approve the TV from your phone. If Google sent a "New sign-in" alert for your account, approve it, then restart the TV.

    Until the device is approved, Google silently refuses all of its requests.

  6. Reconnect the Google account: Settings, Accounts, remove the account, restart the TV, then add it again with your password.

    The restart in between matters: without it, the old corrupted session can survive.

  7. Update the TV's system: Settings, Device Preferences, About, System update. Keep installing updates until none is left.

    A system several years old ends up rejected by Google's servers, even with a valid account.

Nothing works?If the Play Store itself shows errors when opened, the problem is on the device, not in the app, and no application can work around it. A factory reset of the TV remains the last resort; write down your accounts first.

The purchase is refused

Typical message: This item is not available for purchase or a payment sheet that closes immediately.

  1. Install the app from the official Play Store. A version installed another way (APK file, another store) cannot trigger a Google Play purchase.

  2. Buy with the Play Store's active account. The payment sheet uses the account selected in the Play Store, not necessarily your TV profile's. Check the avatar before trying again.

  3. Check the payment method of the account at play.google.com/paymentmethods (from a phone or computer), then try again on the TV.

  4. Your method needs a code or a confirmation the TV cannot show (BLIK, some bank apps, carrier billing)? Buy a Google Play gift code with that method, online or in a shop, redeem it at play.google.com/redeem with the same Google account, then pay on the TV with your Google Play balance. The code must cover the full price.

  5. Update the app from the Play Store, then restart it before trying the purchase again.

Good to knowA subscription bought on one TV is valid on every TV signed in with the same account: use "Restore purchases" on the other device's Premium screen.
If none of the above worksWherever Google Play works in your country, the purchase goes through it, and a refused card is fixed in the Play Store. Only two situations have no Google payment at all: a country where Google has suspended payments, and a box with no Play Store. In those two cases, the Premium page explains the alternative.

The video freezes or will not start

Frozen picture after a few seconds, black screen, or playback that no longer starts at all.

  1. Update the app. Version 3.3.9 specifically fixes playback freezes and stalls on modest devices (TV sticks, boxes with 1 to 2 GB of memory).

  2. Restart the TV if no video starts anymore, in this app or elsewhere.

    The system's video decoder can stay stuck after an error; only a restart brings it back.

  3. Free up storage. Aim for at least 1 GB free: playback downloads the video as it goes. Cache cleanup is available in the app's settings.

  4. Let a long video get ahead: on a slow connection, pause for a minute or two after starting, then resume.

Still stuck? Write to us

For a quick diagnosis, include in your message:

  • the model of your TV or stick (e.g. Nvidia Shield, Xiaomi Mi TV Stick);
  • the app version (Settings, About);
  • the exact error message and what you were doing when it appeared;
  • a photo of the screen if possible, it is worth a thousand descriptions.